Do Not Sell My Personal Information
Welcome! Please complete this form to submit your privacy request for California Residents and we will respond as soon as possible. Thank you.
Privacy is important to us. We DO NOT sell your personal information to third parties for money. Rather we share your information with select marketing partners that pool that information with information from other members of the marketing network to improve marketing outcomes for you.
FAQ
Order Tracking
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All orders are shipped from an in-bond-hub location in Romania.
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Pre-orders are shipped from the USA, cleared in in transit bond hub, then delivered to the final consignee.
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Final transport to your address will be done, customs cleared, all prepaid taxes
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Standard Shipping is done with UPS and can take between 5-10 working days, depending on the destination country. UPS will send email notification with the details of delivery. UPS service is an unsigned service, and delivery options includes safe place, neighboring , access points or lockers. You will be able to select the desired option from the On demand delivery email received in the day of delivery.
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For Romania, we are using Colete Online shipping platforms, from which you will receive the confirmation of the tracking number. For delivery to the consignee, we are using Fan Courier and SAME Day, including their locker delivery. Locker selection will be displayed at checkout.
Refusal to pay imports
Customs Duties & Import Taxes
( US destination and specific APAC Countries)
If a parcel is refused upon delivery due to non-payment of import duties, we are not liable for the order or its return.
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In cases where the parcel is successfully returned to us, we will issue a refund minus any return fees and the original shipping cost.
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Return fees are determined by the courier and can be significant. These will be deducted from your refund.
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There is no guarantee that the parcel will be returned to us if refused, and in such cases, a refund cannot be issued.
Undeliverable Orders
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If the courier attempts delivery multiple times unsuccessfully or the parcel remains unclaimed, it may be destroyed or returned to sender.
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We are not responsible for refunds or replacements in cases where the parcel is demolished due to non-delivery.
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Please monitor your tracking link and ensure someone is available to receive your order.
Customs and Duties
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Customs duties and taxes are calculated by UPS and must be paid before delivery. You will receive a customs invoice directly from the courier.
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Payment of these fees is necessary to receive your parcel and any payment delays will delay delivery.
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Antiaging Cosmetics is not responsible for any customs duties or import taxes. Your local customs authority determines these charges and must be paid by the customer.
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All products are declared at full value for customs purposes; we cannot alter this amount to reduce duty charges.
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Duties and taxes are non-refundable.
We recommend checking with your local customs office for specific rates and import guidelines before placing an order.
US- Expiration Date
Under the U.S. FDA, cosmetics (unlike drugs) are not required by law to carry an expiration date.
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The FDA only requires expiration dates for products that are classified as drugs (e.g., sunscreen, acne treatment, dandruff shampoo, etc.).
Some brands choose to include:
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A "Period After Opening" (PAO) symbol — e.g.,
12Mmeaning “good for 12 months after opening.” -
A batch or lot code, which lets the manufacturer track production and recall items if needed.. The batch code can be checked directly with the manufacturer.
- In the EU, cosmetic law requires either an expiration date (“Best before”) or a PAO symbol.
That’s why European cosmetics usually show it — but the U.S. leaves it to the manufacturer's discretion.
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Regular cosmetics — such as lipsticks, creams, perfumes, or makeup — are considered safe until proven otherwise, as long as they’re stored properly and show no visible signs of spoilage.
- We have asked every manufacturer about their shelf life and PAO ( Period after opening), and this information is added at the Product Page. If you prefer their official communication, please don't hesitate to contact us at cosmeticeantiaging@gmail.com to provide a copy of such confirmation.
Japan- Expiration Date
· Japan's Pharmaceutical and Medical Device Act (formerly known as the Pharmaceutical Affairs Act) states that it is not necessary to display an expiration date, except for cosmetics that deteriorate within three years of manufacture. Once opened, cosmetics should be used up as soon as possible. If you want to use them again next season, avoid places with high temperatures and humidity or large temperature changes.
Some brands choose to include:
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A "Period After Opening" (PAO) symbol — e.g.,
12Mmeaning “good for 12 months after opening.” -
A batch or lot code, which lets the manufacturer track production and recall items if needed.. The batch code can be checked directly with the manufacturer.
- In the EU, cosmetic law requires either an expiration date (“Best before”) or a PAO symbol.
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We make the effort to contact each manufacturer about their shelf life and PAO ( Period after opening), and this information is added to the Product Page. If you prefer their official communication, please don't hesitate to contact us at cosmeticeantiaging@gmail.com to provide a copy of such confirmation.
Our Product Sourcing Promise
We are an independent retailer and not an authorized distributor of the brands we carry. Our products are sourced directly from manufacturing stores and officially approved retailers, ensuring their authenticity and quality.
Each item we offer comes with traceable purchase and shipping evidence, so you can shop with full confidence knowing that every product is genuine and verifiable.