FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account; however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.cosmeticeantiaging.shop and follow the instructions on-screen. 

We also accept orders via email and WhatsApp, for which we will send a payment link for order processing.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at cosmeticeantaging@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via cosmeticeantiaging@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order, and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it; however, please contact us at cosmeticeantiaging@gmail.com, and we will try to assist you if the order was not picked up and processed.

Orders that require shipping within the EU and UK  will be delivered within three to ten days, depending on your preferred shipping method. Shipping to the U.S. and Canada may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to all European countries, the UK, the USA, and Canada. We are continuously working to expand our services to more countries on the list. Please accept our apologies if your country is not on the list yet; we are working hard to have it!

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Most of the orders will be handled with UPS Express, and the shipping fees start from 15 euros. Check the postage fees at checkout for the exact fee. If your order value is more than $150, we provide free shipping. For the USA, we offer both pre-paid and duty-unpaid services. 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

If your order is incomplete two possibilities can explain the situation: your order was shipped in multiple parcels or an item was out of stock.

Please check if your order has been divided into multiple parcels. You can do it on your shipping confirmation email. In case of shipments with UPS, the order may be divided into multiple parcels when it has a high value or when it has a high weight and volume.

If any problem occurs with the supply of the products purchased or if the items are out of stock, we will immediately inform you by email and we refund any amount paid for the missing products within 10 working days.

At Cosmetice Antiaging  we have a Customer Care team ready to help you with any difficulties or complaints. Please read all the following notes carefully, and after, please contact us by the form

Before making a complaint about a delay, please note that on standard shipping, the dates provided in the shipping confirmation e-mail are only expected ones. We cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines. The stated period does not include the necessary customs clearance time when your order arrives in the country of destination (in the case of countries outside the European Union). Local customs have their own rules and procedures and unfortunately, we have no power over them.

Due to all global transport restrictions and circumstances, we just consider an order lost after 1 month of the maximum expected delivery time (when shipping to EU) or 2 months after the maximum expected delivery time (when shipping outside EU).Claims of non-delivery placed more than 3 months after the maximum expected delivery period aren´t accepted.

We take our responsibility to customers seriously and are committed to your order until delivery. 

If a delay makes your purchase pointless, we offer refunds according to our policy:

1. - Refund requests are accepted before delivery if the customer refuses the order. We’ll process the refund as soon as the return starts with tracking.
2. - If a standard mail order exceeds the estimated delivery date by 2 months (1 month within the EU) without attempts, we assume it’s lost and will issue a refund.
3. - For non-tracked deliveries, if the postal service indicates the order is lost, we will either reship or refund the total amount

• Complaint of an order that had a delivery attempt: During the delivery attempt, if the order presents any signs of breach (damaged or wet box, with signs of having been opened, etc.), please reject the order delivery and contact us as soon as possible.
• Complaint of an order that was delivered: 

  You should open the package and carefully check it before discarding the packaging. If you receive your order in good conditions and, after opening it, you notice that there is a missing or damaged product, please contact us** within a maximum of 15 days** by email to cosmeticeantiaging@gmail.com

  Please follow our warranty process carefully to minimize any inconvenience. In your email, please provide the following information:

  1. Your order number.
  2. Pictures of the package, shipping label, the items received and the batch number of the product(s);
  3. Detailed description of the damaged item(s).

  We will analyse each case individually and offer the most suitable solution. We can offer a refund, partial refund, discount for future purchases or reship the product(s). Our goal is to provide the best solution for you as quickly as possible. Please remember that claims will be only accepted until a maximum of 15 days after receiving your order. Claims made later will not be accepted.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused, and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. Pre-order category is excluded. The cost of the return will be held by the consignee.

• Returnable Items

• Non-returnable items

Please contact our customer service team via cosmeticeantagiang@gmail.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

We do keep you posted on the status of your shipment through email, and sometimes we use SMS .  Notifications are also sent directly from the carrier

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via cosmeticeantiaging@gmail.com  with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Return Shipping Fees

We are an independent retailer and not an authorized distributor of the brands we carry. Our products are sourced directly from manufacturing stores and officially approved retailers, ensuring their authenticity and quality.
Each item we offer comes with traceable purchase and shipping evidence, so you can shop with full confidence knowing that every product is genuine and verifiable.

Please find below a list of where we have business accounts and purchase from :

• WALGREENS
• TARGET
• AMAZON BUSINESS 
• WALMART
• BESTBUY
• COSCO BUSINESS 
• CVS 
• Directly from the manufacturing stores ( online or physically)  located in the US.

Yes, we have a pre-order menu. At the bottom of the section, you have an inquiry form. We will do our best to offer a quote for the item in interest as long as it meets the criteria for importation. 

We want to highlight that we are an online store and a lot of cosmetic products (in Europe, the USA, Japan)  do not have an exact expiry date indicated. 

Made in Japan

Japan's Pharmaceutical and Medical Device Act (formerly known as the Pharmaceutical Affairs Act) states that it is not necessary to display an expiration date , except for cosmetics that deteriorate within three years of manufacture . Once opened, cosmetics should be used up as soon as possible. If you want to use them again next season , avoid places with high temperatures and humidity or large temperature changes.

You can find more insight in this article

Made in the USA

Under the U.S. FDA, cosmetics (unlike drugs) are not required by law to carry an expiration date.

• The FDA only requires expiration dates for products that are classified as drugs (e.g., sunscreen, acne treatment, dandruff shampoo, etc.).

Some brands choose to include:

• • A "Period After Opening" (PAO) symbol — e.g., 12M meaning “good for 12 months after opening.”

  • A batch or lot code, which lets the manufacturer track production and recall items if needed.. The batch code can be checked directly with the manufacturer.

  • In the EU, cosmetic law requires either an expiration date (“Best before”) or a PAO symbol.
    That’s why European cosmetics usually show it — but the U.S. leaves it to the manufacturer's discretion.

• Regular cosmetics — such as lipsticks, creams, perfumes, or makeup — are considered safe until proven otherwise, as long as they’re stored properly and show no visible signs of spoilage.

• We are regularly sampling our lots with the manufacturing to ensure we are purchasing only the newest lots, and we know the manufacturing PAO.

Official FDA source for the above statement, you can read it here 

Made in Europe

We import most of the goods from the US, and we dispatch the final order to the customer from an in-transit location in the EU location, we clear customs.  We don't store goods , hence you will only see very few quantities released every week in the inventory to choose from.

For delivery in any European Union Country:

For customers in USA + CA, taxes and duties will be charge to the consignee based on the tariff regulation

We are continuously working to enlarge the scoping of our countries , however if you do not see your country, you are free to write us at cosmeticeantiaging@gmail.com 

• Customs duties and taxes are calculated by UPS and must be paid before delivery. You will receive a customs invoice directly from the courier.

• Payment of these fees is necessary to receive your parcel and any payment delays will delay delivery.

• Antiaging Cosmetics is not responsible for any customs duties or import taxes. Your local customs authority determines these charges and must be paid by the customer.

• All products are declared at full value for customs purposes; we cannot alter this amount to reduce duty charges.

• Duties and taxes are non-refundable.

We recommend checking with your local customs office for specific rates and import guidelines before placing an order.

Specific documentation may also be requested in addition to the release the order from Customs.
We cannot predict what documents will be demanded or the requested amount to pay for taxes, therefore we ask that you check with your country Customs agency before making an order. 

For some countries, we have the shipping option of express shipping with DDP (Delivery Duty Prepaid) which means all duties are prepaid and customs procedures will be quicker because UPS will take care of all on your behalf. No more duties will be charged before or on delivery.

If a parcel is refused upon delivery due to non-payment of import duties, we are not liable for the order or its return.

• In cases where the parcel is successfully returned to us, we will issue a refund minus any return fees and the original shipping cost.

• Return fees are determined by the courier and can be significant. These will be deducted from your refund.

• There is no guarantee that the parcel will be returned to us if refused, and in such cases, a refund cannot be issued.