Refusal to Pay Import Duties / Parcel Refusal

Customs Duties & Import Taxes

( US destination and specific APAC Countries)

 

If a parcel is refused upon delivery due to non-payment of import duties, we are not liable for the order or its return.

• In cases where the parcel is successfully returned to us, we will issue a refund minus any return fees and the original shipping cost.

• Return fees are determined by the courier and can be significant. These will be deducted from your refund.

• There is no guarantee that the parcel will be returned to us if refused, and in such cases, a refund cannot be issued.